At Zriika Morocco, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the item you’ve received, we are here to help. Please read our return policy below for more details on how to return or exchange your order.
1. Eligibility for Returns
- Standard Returns: We accept returns on most items within 14 days of receiving your order. To be eligible for a return, your item must be unused, unwashed, and in its original condition (with tags attached) and original packaging.
- Non-Returnable Items: Due to the handmade and custom nature of some products, the following items cannot be returned or exchanged:
- Custom-made items (personalized or made to order)
- Items marked as “Final Sale” or “Non-returnable” on the product page
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to us via our Contact Us page or by email at [Insert Contact Email]. Please include your order number and the reason for your return.
- Return Authorization: We will review your request and provide you with a Return Authorization (RA) number and return instructions. Please do not send any items back without prior authorization.
- Pack the Item: Ensure that the item is securely packaged to prevent damage during return shipping. Include the original packing slip, if available.
- Ship the Return: Return the item using a tracked shipping method to ensure it reaches us safely. You will be responsible for the return shipping costs unless the item is defective or incorrect.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Please allow 7-10 business days for the refund to reflect on your account, depending on your payment provider.
- Exchanges: If you wish to exchange an item for a different size, color, or style, please contact us immediately. If the requested exchange item is in stock, we will send it to you once we have received your returned item.
4. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately. We will provide you with a prepaid return label and issue a replacement or full refund for the defective or incorrect item.
- Please note that we require photos of the defective item or any incorrect products sent to you to help us process the claim.
5. Sale and Discounted Items
Items purchased during sales, promotions, or with a discount code may be subject to different return conditions. Please check the specific terms on the product page at the time of purchase. In some cases, returns on sale items may not be accepted, but this will be clearly noted.
6. Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred with your order.
- We recommend using a tracked shipping service to ensure the safe return of your item. Zriika Morocco is not responsible for lost return shipments.
7. International Returns
For international customers, return shipping costs are also the responsibility of the buyer. Customs duties or taxes may apply to international returns, and these costs are not refundable.
8. Damaged Items During Transit
If your item arrives damaged due to shipping, please contact us within 7 days of receiving the item. We will assist you with a claim and arrange for a replacement or refund.
9. Contact Us
If you have any questions or need assistance with your return, feel free to contact us at:
- Email: [Insert Contact Email]
- Phone: [Insert Phone Number]
Thank you for shopping with Zriika Morocco!