At Zriika Morocco, we strive to deliver your order as quickly and efficiently as possible. Below, you will find detailed information about our shipping process, costs, and delivery times. If you have any further questions, don’t hesitate to contact us.
1. Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. Once your order is placed, it will be processed and shipped from our warehouse in the UK. The shipping method selected during checkout will determine your delivery time.
- Standard Shipping (UK): Delivery within 3-5 business days.
- Express Shipping (UK): Delivery within 1-2 business days.
- International Shipping: Delivery times for international orders vary depending on the destination country. Typically, international orders will arrive within 7-14 business days. However, please note that shipping times may be affected by customs processing and other factors.
Please note: Processing time for all orders is typically 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method chosen, and your delivery location. Below are the general guidelines:
- Domestic UK Shipping: Starting from £[Insert Amount] depending on the shipping option selected.
- International Shipping: Costs will vary based on destination and the weight of the order. You will be able to see the exact shipping cost at checkout before confirming your order.
If you qualify for a free shipping promotion, this will be clearly noted at checkout. Please ensure you check the terms and conditions for such offers.
3. Order Tracking
Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery. You can use the tracking number provided to check the status of your shipment via the carrier’s website.
4. Shipping to Multiple Addresses
Currently, we only offer one shipping address per order. If you wish to send items to multiple addresses, you will need to place separate orders for each destination.
5. International Shipping
We are pleased to offer international shipping to select countries. When placing an international order, please be aware of the following:
- Customs Duties and Taxes: International orders may be subject to customs duties and taxes depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping charges. We advise you to check with your local customs office for further information regarding import duties and taxes.
- Delays Due to Customs: Occasionally, shipments may experience delays due to customs processing. Zriika Morocco is not responsible for any delays caused by customs or other factors beyond our control.
6. Shipping Delays
While we do our best to ensure timely delivery, please note that shipping times can occasionally be affected by factors such as:
- Inclement weather
- High demand during holidays or promotional periods
- Shipping carrier delays
If there are any issues or delays with your shipment, we will notify you as soon as possible. We recommend allowing up to 5 extra business days for deliveries before contacting us about a delay.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. If your item is damaged, please take photos of the packaging and the product and send them to our customer service team at [Insert Contact Email]. We will assist you with filing a claim with the shipping carrier and ensure a replacement or refund is issued.
If your package is confirmed as lost, we will work with the carrier to resolve the issue. Please note that we are not responsible for items lost due to incorrect or incomplete addresses provided at checkout.
8. Incorrect or Missing Items
If you receive an incorrect or incomplete order, please contact us within 7 days of receiving your package. We will promptly investigate the issue and send the correct item or provide a solution. Please keep the original packaging and items for our records and investigation.
9. Address Changes
Please ensure your shipping address is correct before placing your order. We cannot change the delivery address once your order has been processed. If you notice an error in your address, please contact us immediately to see if we can modify it before the order is dispatched.
10. Contact Us
If you have any questions or need assistance with your shipping, please feel free to contact us at:
- Email: [Insert Contact Email]
- Phone: [Insert Phone Number]
- Contact Form: [Insert Link to Contact Us Page]
Thank you for choosing Zriika Morocco. We appreciate your business and are committed to providing you with excellent service and quality products.